Freedom of Information NSW: A Guide

The Process of Requesting Information

Under the GIPA Act, individuals have the right to request information held by government agencies. This process is facilitated by submitting a formal request for information, commonly referred to as a Freedom of Information request.

Formal vs. Informal Requests

While formal requests are the norm, there are instances where informal requests may be appropriate. Informal requests typically involve a direct inquiry to the relevant agency, which may promptly provide the requested information without the need for a formal process.

Making a GIPA (Government Information Public Access) request in New South Wales is a straightforward process that empowers individuals to access government-held information. Here’s a step-by-step guide on how to make a GIPA request:

Identify the Information You Need

• Before making a request, clearly identify the specific information you are seeking. Be as precise as possible in describing the documents or details you want to access.

Identify the Correct Agency

• Determine which government agency or department is most likely to hold the information you’re looking for. If you’re unsure, you can use the NSW Government Directory or contact the agency directly for guidance.

Prepare a Written Request

• Your request should be made in writing, either by using the agency’s specific GIPA request form (if available) or by drafting a formal letter or email. Make sure to include the following details:
• Your name, address, and contact information.
• A clear description of the information you’re seeking.
• Specify if you’re requesting access under the GIPA Act, and mention the Act by name.

Addressing the Request

• Address your request to the agency’s designated GIPA Officer or the person responsible for handling GIPA requests. You can usually find this information on the agency’s website.

Sending Your Request

• Submit your request via email, mail, or online portal, as specified by the agency. Ensure that you keep a copy of your request for your records.

Pay any Application Fee (if applicable)

• Some requests may be subject to an application fee. Check the agency’s website or contact them directly to determine if there are any fees associated with your request.

Wait for a Response

• Government agencies are required to respond to GIPA requests within 20 working days. This period may be extended under certain circumstances, but you should receive a formal response within this timeframe.

Response from the Agency

• The agency will either:
• Provide you with the requested information.
• Notify you that they do not hold the information you’re seeking.
• Advise if access is refused for specific exemptions or reasons outlined in the GIPA Act.

Review Your Response

• If you are dissatisfied with the agency’s response, you have the right to request an internal review by the agency. If you’re still unsatisfied, you can seek a review by the NSW Information Commissioner.

Seek External Review (if necessary)

• If you’re still not satisfied after the internal review, you can apply to the NSW Civil and Administrative Tribunal (NCAT) for an external review.